1 Introduction and Scope of This Privacy Policy
Welcome to the official FG66 website. This Privacy Policy explains in detail how FG66 ("we", "our platform") collects, processes, stores, and protects your personal information whenever you use our services, whether through the website fg66.plus or the FG66 mobile app.
We believe transparency is the foundation of trust. That is why we have written this policy in plain, easy-to-understand language so you know exactly what happens to your data — not just lengthy, confusing legal terms.
By registering or continuing to use the fg66 platform, you agree to the data processing practices described in this document. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further assistance.
This Privacy Policy applies to all registered members, website visitors, and fg66 app users regardless of location or device used. The latest version of this policy is always available on this page and supersedes all previous versions.
Fg66 operates with personal data protection as a primary responsibility, not merely a legal obligation. Every decision involving your data is made with your privacy and security interests as the foremost consideration.
2 Types of Personal Data We Collect
Fg66 only collects information necessary to provide a safe, efficient, and responsible service to our members. The following are the categories of data we collect:
| Data Category |
Example Information |
Primary Purpose |
| Identification Data |
Full name, IC number, date of birth |
Identity verification (KYC) and legal compliance |
| Contact Data |
Email, phone number, address |
Account communications and customer support |
| Financial Data |
Bank account number, bank name, transaction history |
Processing deposits and withdrawals of funds |
| Technical Data |
IP address, device type, browser, session ID |
Security, fraud detection, and optimisation |
| Behavioural Data |
Game history, game preferences, account activity |
Personalise your experience and practice responsible gaming |
| Document Data |
Copy of identification card, bank statements |
KYC verification and anti-money laundering |
We do not collect sensitive information such as medical records, religious beliefs, or political views without your explicit consent. All data collection is carried out transparently and solely for the stated purposes.
KYC documents submitted are stored on separate secure servers accessible only by authorised personnel. These documents are never shared with any external party except where required by law.
3 How We Use Your Personal Data
Every piece of information we collect is used for a clear and legitimate purpose. FG66 ensures that your data is not used beyond what has been disclosed to you at the time of collection.
- Account Management: Creating and maintaining your member account, including password recovery, login verification, and profile updates.
- Transaction Processing: Verifying and processing deposits, withdrawals, and the awarding of any bonuses or promotions you are eligible for.
- KYC Verification: Meeting legal requirements related to customer identity verification and anti-money laundering in line with international guidelines.
- Platform Security: Detecting and preventing fraudulent activity, unauthorised access, or platform abuse using real-time monitoring systems.
- Customer Support: Responding to enquiries, resolving complaints, and providing the technical assistance you need.
- Personalise Your Experience: Recommending games, promotions, and relevant content based on your activity history on the platform.
- Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offering appropriate support tools.
- Marketing Communications: Sending promotional information, platform news, and exclusive offers — only if you have agreed to receive them.
You may opt out of marketing communications at any time via your account settings or by contacting our customer support. Opting out does not affect essential account-related communications such as transaction notifications and security alerts.
4 Information Sharing and Disclosure
Fg66 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We will only share your data in the following limited and controlled circumstances:
- Trusted Service Providers: We partner with selected third-party providers to handle specific services such as payment processing, server hosting, and security analytics. All such providers are bound by strict confidentiality agreements and are not permitted to use your data for any purpose other than as directed by fg66.
- Game Providers: Minimal game session information may be shared with registered game providers to ensure a smooth gaming experience. This data does not include financial details or your full identifying information.
- Legal Requirement: fg66 will disclose your personal information where required by court order, law enforcement agencies, or regulatory authorities with valid jurisdiction.
- Public Interest Protection: In situations involving a serious threat to public safety or to prevent serious criminal activity, fg66 reserves the right to disclose relevant information to the appropriate authorities.
- Business Transfer: If FG66 is involved in any merger, acquisition, or asset transfer, member data may be transferred as part of the business assets. Members will be notified in advance and given the option to delete their account.
fg66 will never disclose your full bank account details or password to any party under any circumstances. If you receive any communication claiming to be from fg66 and requesting such sensitive information, treat it as a fraud attempt and contact us immediately.
5 Encryption and Security Measures
Your data security is more than a promise — it is an integrated system we build and maintain every day. fg66 continuously invests in the latest security infrastructure to ensure your information remains protected at all times.
- 256-bit SSL Encryption: All communications between your device and FG66 servers are encrypted using TLS 1.3 protocol with 256-bit encryption keys, making any data interception virtually impossible.
- Financial Data Segregation: Your bank details and financial information are stored in isolated systems that are inaccessible via the platform's front-end interface. Access to these systems requires multi-level authentication.
- Two-Factor Authentication (2FA): fg66 offers 2FA for all member accounts. We strongly recommend enabling this feature for an additional layer of protection against unauthorised access.
- 24/7 Security Monitoring: Our automated monitoring system operates around the clock to detect any suspicious activity, unusual login attempts, or potential security breaches.
- Regular Security Audits: fg66 undergoes regular independent security audits by accredited third-party audit firms to ensure our systems meet the latest industry standards.
- Server Protection: fg66 servers are protected by enterprise-grade firewalls, an intrusion detection system (IDS), and automatic data backup protocols.
While we provide comprehensive technical protection, the security of your account also depends on your own security practices. Use a strong password, never share your login credentials, and always make sure to log out from public or shared devices.
6 Cookies and Tracking Technologies
Fg66 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:
- Essential Cookies: These cookies are required for the basic operation of the platform, including login session authentication, transaction security, and core user preferences. They cannot be disabled without affecting platform functionality.
- Performance Cookies: Used to collect anonymous information about how visitors use our website, such as which pages are visited most often and time spent on each page. This data helps us improve the platform.
- Functional Cookies: Saving your preferences such as preferred language, display size, and game settings so you do not need to reconfigure them each time you log in.
- Analytics Cookies: Helping us understand overall platform usage patterns for product development and service improvement purposes. All analytics data is collected in aggregate and does not identify individuals.
You can manage cookie settings through your web browser. Most modern browsers allow you to delete or block specific cookies. However, disabling essential cookies may affect the functionality of the fg66 platform.
fg66 does not use cookies to track your activity on other websites outside our platform. Our cookies are only active on the fg66.plus domain and do not share data with third-party advertising networks.
7 Your Rights Regarding Personal Data
As a member of FG66, you have full rights over your personal data. We respect these rights and will handle every request seriously and within a reasonable timeframe.
1
Right of Access
You have the right to know what personal data we hold about you and how it is used. You may request a full copy of your data records at any time by contacting our support team.
2
Right to Rectification
If any information we hold is inaccurate or outdated, you have the right to request an immediate correction. You may also update most profile information directly through your account settings.
3
Right to Erasure
You may request deletion of your personal data upon closing your account, subject to our legal obligations to retain certain records for periods required by the relevant authorities.
4
Right to Restriction of Processing
In certain circumstances, you have the right to request that we restrict the processing of your data — for example, while a dispute regarding data accuracy is ongoing or while you are contesting an automated decision.
5
Right to Data Portability
You have the right to receive your personal data in a machine-readable format (such as JSON or CSV) so it can be transferred to another platform should you choose to do so.
6
Right to Object
You have the right to object to the processing of your data for direct marketing or profiling purposes, and fg66 will cease such processing immediately upon your request.
8 Data Retention Period
Fg66 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable laws and regulations.
- Active Account Data: For the duration your account is active, plus a specified period after account closure to address any disputes or claims that may arise.
- Financial Transaction Records: A minimum of seven years in accordance with the financial and tax legal requirements applicable in our operating jurisdiction.
- KYC Documents: Retained for the period required under anti-money laundering laws, typically five to seven years after the termination of the business relationship.
- Security Logs: Retained for 12 months for security investigation and fraud detection purposes.
- Marketing Data: Retained until you opt out of marketing communications or close your account.
Once the designated retention period has expired, your data will be securely deleted using methods that meet industry security standards, ensuring it cannot be recovered by any party.
9 Changes to This Privacy Policy
Fg66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or changes to the services we offer.
- Any material changes to this policy will be communicated to members via their registered email or in-platform notification at least 14 days before the changes take effect.
- The latest version of this Privacy Policy is always accessible on this page. The "Last Updated" date at the top of this page reflects the date of the most recent changes.
- Continued use of the fg66 platform after the effective date of any changes shall be deemed as your acceptance of the updated policy.
- If you do not agree with the changes made, you have the right to close your account and request deletion of your data before the changes take effect.
We recommend reviewing this Privacy Policy page regularly to stay informed about how we protect your information. If you have any concerns about changes made, please contact us before the effective date for further clarification.
10 How to Contact Us
If you have any questions, concerns, or wish to exercise your data rights as outlined in this policy, the FG66 Data Protection Officer team is ready to assist you.
- Live Chat: The fastest way to get an immediate response — available 24 hours a day, 7 days a week, directly within the fg66 platform.
- Official Email: [email protected] — for written enquiries requiring a detailed response.
- Help Section: Visit the page FAQ us for answers to frequently asked questions about privacy and account security.
We are committed to responding to all privacy-related enquiries within three business days. For more complex requests such as full data access applications or account deletion, processing may take up to 14 business days.
Your privacy is more than a legal obligation to us — it is the foundation of trust that builds a lasting relationship between FG66 and every member. We are always open to your feedback to help us improve our data protection practices.